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Application Support Analyst Apprenticeship - Remote

Reference Foundations
Company Address: Glossop, England , SK13 8BS
Course Name: Data technician (Level 3)
Course Duration: 15 Months
Salary: £20,000
Start Date: 12/08/2024



Overview

Foundations is the national body for Home Improvement Agencies, funded by the UK Government. We collaborate with various organizations to assist older and disabled individuals in adapting their homes, focusing on improving their quality of life and independence.

 

The Application Support Analyst Apprentice will be integral to our Service Desk operations, providing first and second-line support while leveraging skills gained from the Level 3 Data Technician Programme. This role involves:

  • Providing technical support and expertise for our SaaS software suite, Case Manager, and ensuring effective communication with customers.
  • Configuring new client accounts, workflows, and business logic in the cloud, using knowledge of data handling and analysis tools such as Excel, Power BI, and SQL.
  • Contributing to the resolution of service requests and managing enhancements and small change requests for existing customers.
  • Participating in data collection, validation, and analysis tasks, applying techniques learned through the apprenticeship such as basic statistical analysis and simple data modeling.
  • Assisting in the preparation and presentation of data in formats suitable for both technical and non-technical audiences, ensuring clarity and adherence to audience requirements.
  • Supporting the ongoing development and optimisation of our service desk processes to improve efficiency and customer satisfaction.

Entry requirements

  • 5 GCSEs grade A*-C/9-4 or equivalent (including English and Maths)
  • A foundational understanding of data management and Microsoft Office Suite, especially Excel.
  • Strong problem-solving skills and a proactive approach to learning new technologies.
  • Ability to work both independently and as part of a team, with a can-do attitude
  • Excellent time management and organisational skills.
  • Detail-oriented with a focus on quality and accuracy.
  • A strong work ethic and a commitment to professional growth.

Skills requirements

Analytical skills, Number skills, Initiative, Communication skills, IT skills,

Training to be provided

You will undertake the ground breaking Apprentify Data Technician Level 3 apprenticeship.

We have designed our programme to offer you a distinct route into your career path and specialise in sourcing, formatting, and presenting data securely in a relevant way for analysis using a variety of methods.  

During the 13 months of training, you will learn cutting edge theory and industry practice across 10 carefully structured Modules covering the duties that are required as a Data Analyst:

  • Source data from a collection of already identified trusted sources in a secure manner
  • Collate and format data to facilitate processing and presentation for review and further advanced analysis by others
  • Present data for review and analysis by others, using required medium for example tables, charts and graphs
  • Blend data by combining data from various sources and formats to explore its relevance for the business needs
  • Analyse simple and complex structured and unstructured data to support business outcomes using basic statistical methods to analyse the data.
  • Validate results of analysis using various techniques, e.g cross checking, to identify faults in data results and to ensure data quality
  • Communicate results verbally, through reports and technical documentation and tailoring the message for the audience
  • Store, manage and share data securely in a compliant manner
  • Collaborate with people both internally and externally at all levels with a view to creating value from data
  • Practise continuous self learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development

What you will receive:

  • A chance to earn whilst you learn amongst leading industry professionals
  • Full support and coaching from an experienced Development Coach with excellent industry experience
  • Onsite monthly visits / mentoring and coaching sessions
  • Graduation in under 16 months
  • Access to the very latest online technical and analytics training
  • Data projects based on real life scenarios within your business to enhance learning
  • Develop expertise in an area to develop your career with our bespoke Path to Mastery
  • Digital skills and coaching in Data Analytics

In addition to all of the above, all of our applicants will go through our Assessment Centre. This exclusive session is designed to identify your digital strengths and weaknesses to help us match you with the perfect employer and the perfect role to start your career in the best way!


Things to consider

• Flexible remote working options. • Engaging company away days. • Supportive environment with emphasis on continuous learning and professional development.

Future Prospects

Opportunity for a full-time position within the Case Manager Team upon successful completion of the apprenticeship and performance evaluation.
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