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Information Communications Technician Apprentice

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Why take on an ICT Apprentice

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 
 

All our programmes are virtually delivered nationwide and our coaching sessions can be done online. So if you are looking for a flexible solution with little or no face to face then our programme is the one for you. Why not watch our latest employer video by clicking on the image below.

Why invest in an ICT Apprentice

Investing in an ICT apprentice will benefit your business immediately, but more importantly, it will prepare you for the future. Apprentify sources remarkable Digital talent for your organisation. Every one of our candidates is assessed on their cultural fit as well as essential skills set and none are put forward to you without first passing our digital, behavioural and technical tests. 

 

%

of an apprentice’s hours are all dedicated to the business, with only 20% minimum being set aside for apprenticeship related learning and tasks.

%

of employers were aware of the Apprenticeship Levy, which leaves 63% unaware that any business (that earns less than £3m) can have most apprenticeship costs offset.

%

of apprentices chose to or were kept on at the end of an apprenticeship and remained in full-time employment.

%

of your apprenticeship cost could be covered through the apprenticeship levy.

Technical Skills Learnt

Throughout the ICT apprenticeship, your apprentice will learn a variety of technical skills and abilities which will greatly benefit them and the business they work for. We teach these mostly through online sessions, where the fresh recruit will find themselves amongst similar apprentices who are learning at the same time.

40%
IT Essentials
30%
Networking Fundamentals
30%
Fault-finding and problem-solving
20%
Maths and English skills
40%
Punctuality skills
40%
Communication and Interpersonal skills training

General skills Learnt

Not only are the technical abilities that are learnt an important aspect of any apprenticeship, but also the general skill development of an employee’s recruit. The apprentice’s very own Development Coach is a helpful aspect of our apprenticeship offering. They are available to track progress and provide support, including Maths and English skills or punctuality.

A ICT Apprentice Learner Journey

A ICT apprentice has quite the journey from when they first start with (possibly) very little skill, all the way to passing their endpoint assessment and having an index of knowledge.

Unit 1 – Introduction to IT Support
Unit 1 – Introduction to IT Support

During this unit, learners will explore cultural awareness and communication.  Discover how to maintain and develop relationships. Finally, they will learn the basic elements of legislation and regulations.

Unit 2 – Working in IT Support
Unit 2 – Working in IT Support

During this unit, learners will explore approaches to documenting tasks and the purpose of asset registers.  Discover routine maintenance tasks and activities.  Finally, they will gain an awareness of firewalls and the basic principles of VPNs and remote access.

Unit 3 – IT Essentials
Unit 3 – IT Essentials

During this unit learners will explore the fundamentals of operating systems, hardware systems architecture and devices.  Discover the principles of remote operation of devices.  Finally, they will learn approaches to system upgrades and updates.

Unit 4 – Fault Finding and Problem Solving
Unit 4 – Fault Finding and Problem Solving

During this unit, learners will explore the principles of root-cause problem-solving.  Discover using fault diagnostics for troubleshooting.  Finally, they will learn approaches to log files, event viewer and system tools.

Unit 5 – Testing and Scripting
Unit 5 – Testing and Scripting

During this unit, learners will explore the principles of test plans.  Discover how to evaluate system performance.  Finally, they will learn how to perform digital tests as well as basic scripting to execute relevant tasks.

Unit 6 – Security and Storage
Unit 6 – Security and Storage

During this unit, learners will explore approaches to backup and storage solutions.  Discover the key principles of security.  Finally, they will learn security measures for networks.

Unit 7 – Cloud Solutions
Unit 7 – Cloud Solutions

During this unit, learners will explore the basic principles of cloud and cloud-based services.  Discover the principles of API's and web services.  Finally, they will learn the key principles of cloud security and firewalls.

Unit 8 – Networking Fundamentals
Unit 8 – Networking Fundamentals

During this unit, learners will explore the principles of basic network addressing.  Discover the fundamentals of physical networks.  Finally, they will learn how to test and evaluate network performance and usage.

Unit 9 – Networking Essentials
Unit 9 – Networking Essentials

During this unit learners will explore the principles of disaster recovery.  Discover the basic elements of database migration.  Finally, they will learn how to carry out routine maintenance across network systems.

Unit 10 – Advanced Networking
Unit 10 – Advanced Networking

During this unit, learners will explore the principles of the OSI layer and the principles of cloud network architecture. Discover virtualisation and explore the principles of network protocols.  Finally, they will build an awareness of DevOps methodologies and learn how to monitor network-related workloads.

EPA Readiness – Portfolio and Project
EPA Readiness – Portfolio and Project

Learners will prepare for gateway and consolidate their portfolio they will have built up during the course, they will also write up a work-based project:

  • Professional discussion underpinned by portfolio.
  • Project report with questioning.

success stories
Harley Mae-Marley
It took us a few attempts to find an apprenticeship provider who was able to fit our specific requirements. We love Apprentify's process and their customer service. As a result of that, we hired six apprentices! We will definitely be using Apprentify again. If you are looking to hire apprentices to join your company, we couldn't recommend Apprentify enough!

Harley Mae-Marley

Business Development at Digital Media Team

Ian Browne
“‘The great resignation’ means there is a huge demand for digitally equipped talent. This is pushing up salaries and means SMEs are being ‘squeezed’ as they struggle to compete with the corporates. If we’re going to meet 2030 digital demands, we need to start to think creatively now.”

Ian Browne

Lloyds Banking Group

Ross Green
Working with Apprentify is and always has been an easy and smooth process. From the superb range of candidates to the coaching, we believe that Apprentify has one of the best digital marketing programmes and talent providers we have ever worked with.

Ross Green

Managing Director at Embryo Digital

Our Industry Partners

JD Group
Liverpool
Pets at Home
Mag
Greater Manc Transport

Get in touch with Apprentify

Get in contact with one of our lovely members of staff to find out more and discover how we are helping organisations across the UK become future-ready.

Call us on: 0333 996 0165