Overview

Based at their Locks Heath office, you’ll be responsible for delivering high-quality repair, servicing, and support across a range of IT systems and devices. This role is ideal for someone who thrives on solving technical challenges and enjoys working directly with clients to deliver reliable solutions.

Key Responsibilities

• Diagnose and repair hardware and software issues across desktops, laptops, and networking equipment
• Provide remote IT support to residential and business clients
• Install, configure, and maintain systems including Windows OS, Microsoft 365, and networking infrastructure
• Document service activities and maintain accurate records of repairs and support tickets
• Collaborate with the wider team to ensure timely resolution of client issues
• Assist with ISP-related troubleshooting and connectivity support

Qualifications & Experience

• Experience in IT support, repair, or engineering roles would be beneficial, with a keen desire to learn more. Passion is more important than experience though for this entry level role!
• Knowledge of Windows operating systems and Microsoft 365 would be beneficial
• Excellent problem-solving skills and attention to detail
• Strong communication and customer service skills with a confident attitude
• [Optional: Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications]

Work Perks and Benefits

• A collaborative and professional work environment
• Opportunities for growth within a dynamic MSP and ISP business
• Exposure to a wide range of technologies and client scenarios

Entry requirements

• GCSE maths and English at grade C/ level 4 or above
• A passion to get into the IT industry

Skills requirements

Training to be provided

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 

Apprentify's ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes.  As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing.  You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.

Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support.

Things to consider

Future Prospects