Overview

We are a leading UK-based managed services provider, delivering expert solutions in hybrid cloud, cybersecurity, IT infrastructure, and data protection. With over 20 years of experience, we empower organisations to simplify complex IT environments through secure, scalable services that enhance operational efficiency and support long-term growth.

Apprentify are hiring on behalf of our client.

About the role:

As an Internal IT Apprentice, you will gain hands-on experience in a dynamic and supportive environment. You will assist with troubleshooting hardware and software issues, support network maintenance, and help ensure the smooth operation of our IT systems.

This role offers a fantastic opportunity to learn from experienced professionals, develop your technical skills, and contribute to exciting projects. 

his is full-time, and hybrid, but initially working 4/5 days in the office, then potentially reducing to 3 days/week in the office.

 

Key Responsibilities:

• Manage and maintain Windows and macOS systems across the enterprise environment.
• Administer and support On-prem Active Directory & Azure AD, including user account management, group policies, and security settings.
• Implement and oversee centralized patch management solutions to ensure all systems are up-to-date and secure.
• Monitor system performance, troubleshoot issues, and ensure high availability and reliability of IT services.
• Collaborate with other IT team members to design and implement IT projects and initiatives.
• Provide technical support and training to end-users as needed.
• Ensure compliance with company policies and industry best practices for IT security and data protection.
• Maintain accurate documentation of IT systems, processes, and procedures.

Entry requirements

• A driver’s license is highly preferrable for this opportunity due to travel opportunities.

Skills requirements

IT skills, Communication skills, Attention to detail, Organisation skills, Team working,

Training to be provided

Information Communications Technician Level 3 Apprenticeship

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 

Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes.  As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing.  You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.

Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support.  If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages.

Things to consider

• Home & Tech, and Cycle2Work Salary Sacrifice Schemes • Health Care Cash Plan, with NHS backed wellness app • Headspace app membership • Life assurance • Training courses • Holiday scheme • Company events • Schroders personal wealth (Financial Wellbeing) • Committed to being a 'Menopause and Menstruation Friendly Employer'

Future Prospects

Nationally recognised – Apprenticeship L3 ICT Qualification. Opportunity for future progression.