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Digital Support Technician

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Level 3 Digital Support Technician

Course Duration: 13 months plus End Point Assessment
Course Qualification: Level 3 Apprenticeship
Overview

Digital Support Technician Level 3


Digital technologies, especially Artificial Intelligence (AI), are transforming how businesses operate. At Apprentify, we understand that having strong digital skills, including knowing how to implement and support AI solutions, is essential. Our Level 3 Digital Support Technician Programme is designed to equip individuals and businesses with the knowledge and skills needed to effectively use digital tools and provide technical support in workplaces embracing AI.

This apprenticeship helps businesses improve their use of digital tools, making tasks more efficient and fostering innovation. For learners, it’s a practical way to develop the skills required to support and work with digital technologies, including understanding how AI is applied in real-world settings. Whether you’re a business looking to upskill your staff or someone eager to grow your digital expertise, this programme is an excellent foundation.

Through this programme, you will learn how to identify opportunities to use digital tools to enhance work processes, understand how digital projects are managed, and gain hands-on experience solving technology-related problems. Apprentify ensures businesses access the latest digital knowledge, while learners gain practical skills to thrive in today’s tech-driven environment.

Typical Roles for Digital Support Technician

  • AI Digital Support Technician

  • Digital Champion

  • Digital Administrator

  • Applications and Online Service Executive

  • Digital Applications Specialist

Our Digital Support Technician Programme Covers:

  • Identifying and providing AI and digital opportunities with technical support.

  • Taking appropriate action when application problems arise.

  • Delivering AI and digital training to users as needed by the business.

  • Contributing effectively to AI and digital transformation projects.

  • Advocating and communicating digital change throughout organisations.


 

Apply for this course today

Digital Support Technician

Explore the potential career paths available to apprentices through our beginner-friendly Digital Support Technician programme.

1. Digital Support Apprentice

Get hands-on experience supporting digital tools, resolving technical issues, and contributing to digital transformation initiatives.

2. IT Support Technician

Deliver frontline technical support, helping teams troubleshoot and resolve software and hardware issues.

3. Digital Solutions Coordinator

Help manage digital tools across teams, ensuring smooth adoption and use of platforms, apps, and AI tools.

4. Systems Analyst

Assess and improve business systems by identifying opportunities for digital optimisation and efficiency.

5. Infrastructure Project Manager

Assist with the implementation and maintenance of IT infrastructure, supporting upgrades and system integrations.

6. Head of Digital Operations

Lead the digital strategy for a business, ensuring technologies—including AI—are aligned with overall goals and operations.
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Digital Support Technician - Apprentice Hiring Process

Discover how Apprentify’s Digital Support Technician Programme can help you find the perfect match for your business.

Getting in touch

The first (and debatably most important step) is to take the leap and get in contact with a member of the Apprentify family. From there we can discover the options available to you and find out what possibilities will best benefit your business; as well as giving you the valuable opportunity to ask questions and uncover why in the last year there were around 719,000 apprentices participating in an apprenticeship.

Tell us more

Now you have made the leap, it is time to tell us about your perfect apprentice. Inform us of what type of person you are looking for, ranging from the skills you are looking for, all the way to the type of character you think would suit your business.

Select your apprentice

Now you have told us everything, it is over to us to advertise your business, select applicants, run assessment sessions and then send you over Curriculum Vitaes with possible apprentices that could be perfect for you.

Start your apprentice

Assessments done, applicant chosen, now it is time to bring in your apprentice! From there you will have a hard-working employee who receives specific training and get support from their very own Development Coach who can assist you throughout.
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Why a Digital Support Technician Apprenticeship?

Why Choose the Level 3 Digital Support Technician Apprenticeship?

Embarking on our Level 3 Digital Support Technician Apprenticeship offers a wealth of benefits for individuals and businesses aiming to boost their digital capabilities.

This programme is an ideal starting point for professionals looking to support digital transformation and integrate emerging technologies like AI into everyday business operations. Delivered entirely online, it offers a flexible and practical learning experience that fits around work schedules while providing access to the most current digital knowledge and tools.

Over the course of 13 months, the Digital Support Technician Apprenticeship equips learners with the skills to increase efficiency, troubleshoot digital issues, and support innovation using AI and other digital technologies. Whether you're developing talent within your organisation or starting your journey into the digital and tech sector, this programme ensures you stay ahead in an evolving digital landscape.

By the end of the apprenticeship, you’ll be confident in identifying opportunities for digital improvement, supporting and managing digital projects, and championing digital change across your organisation. It’s the perfect foundation for anyone looking to build a future-ready skill set in today’s tech-driven world.

Our Benefits
  • Earn while you learn
  • No learning costs
  • Gain industry experience
  • E-learning
  • Develop skills
  • Receive apprentice discounts

Very good apprenticeship provider, great communication between business and students with staff that actually care.
Harry Bunn - Digital Marketer

Harry Bunn

Digital Marketer

Really helpful, jam packed full of information to help you create the best campaigns. I can't wait to put it all in to practice!
Chloe Grantham - Digital Marketer

Chloe Grantham

Digital Marketer

The use of virtual classrooms is not only a helpful and interactive learning technique, it also provides the opportunity for collaboration with other apprentices which is fantastic for idea and content generation.
Andrea - Apprentice

Andrea

Apprentice

The Digital Marketing course Apprentify offer is second to none. The use of Adobe Connect enables you to connect with others in the online classroom and allows you to feel comfortable speaking up if a concept needs explaining again. The way the course is run is thorough but maintains pace through quizzes, interactive activities and interactions with your class and tutor.
Rosie - Apprentice

Rosie

Apprentice

After completing my Junior Content Producing course, I can certainly say that the course is exceptional. It covers a wide variety of content and helps provide significant training and support throughout the apprenticeship. 
Alex Knowlson - Junior Content Producer

Alex Knowlson

Junior Content Producer

Superb company, really helpful advisers and presenters. They combine their knowledge of digital marketing on the whole with their experience from previous roles to provide a rounded theoretical explanation of digital marketing and back those points with examples of practical experience.
Andrea - Apprentice

Andrea

Apprentice

FAQs

If you have questions regarding our Ai Catalyst Programme or our offering, learn more from our FAQs. 

Still have questions?

If you can't find the answers to your questions or want to learn more about how we can support you, please don't hesitate to get in contact today.

Contact Us
What are the costs of taking on an apprentice?

All apprenticeship programmes have their funding decided by the ESFA. Levy employers will have the cost deducted from their levy account. Non-levy employers will have 95% of the costs to be paid by the government, with you supplying the extra 5% as a co-investment fee. If your apprentice is between 16-18, there is no co-investment fee (100% funded).

Obviously, there is also the cost of the employee. Typically, we will not work with anyone paying under £14,000 annually.

How much do I have to pay an apprentice?

Typically, we do not work with anyone who pays under £14,000 a year. For reference, you can always look at our live Vacancies page to see what other employers are offering.

Does my apprentice have to be 16-18?

No, an apprentice can be any age nowadays as long as they are over 16. We work with apprentices who have just left school, all the way to those in their late twenties with work experience - Equally, we have a number of university graduates on the programme and even those older who are looking for a career change. Our candidates are all different ages with a wealth of different experiences.

Are they employed by my business?

Yes they are - they are on our apprenticeship training programme, but they are like any other employee with a work contract, and pension. In this respect, they are like any other employee.

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