Tech Support Apprentice (£19k – £23k)
PushOn Ltd
PushON are a full-service eCommerce agency delivering Adobe Commerce (Magento) implementations and digital marketing solutions to national and international businesses. Established in 2005, PushON have been an Magento (Adobe Commerce) Solution Partner for over a decade.
Overview
Apprentify are hiring on behalf of our client.
As a technical support apprentice, you will be responsible for managing the PushON Service Desk, which acts as the primary method for our clients to raise support tickets. Typical tickets will include issue resolution, training, minor feature requests, updates, and security patches on eCommerce platforms such as Adobe Commerce, Shopify and WordPress. Your role will include ticket triage, managing support operations, overseeing ticket resolution, coordinating with development teams for escalations, and ensuring high levels of customer satisfaction across clients of varying scale and complexity.
This role is ideal for someone starting their career in technology who is eager to learn, enjoys problem-solving, and has a passion for customer service.
You will receive training and support to develop your technical, communication, and organisational skills whilst gaining hands-on experience working with real clients and projects.
Responsibilities:
- Monitor and respond to support tickets under the guidance of senior team members
- Assist with investigating and resolving website issues
- Help document support requests, solutions, and technical processes
- Learn how to prioritise and manage support tickets effectively
- Communicate professionally with clients and internal teams
- Participate in team meetings and daily stand-ups
- Support testing of website updates and minor changes
- Assist with platform maintenance activities, updates, and security patches
- Learn about Adobe Commerce (Magento) and other eCommerce platforms
- Support wider technical projects as required, including audits and website improvements
What We're Looking For:
- A genuine interest in technology and eCommerce
- Strong communication skills, both written and verbal
- Good organisational skills and attention to detail
- A positive attitude and willingness to learn
- Ability to work effectively as part of a team
- Basic IT skills and confidence using computers and online systems
- A customer-focused approach
On top of the requirements listed above, PushOn are also now actively seeking to implement AI into their tech support function. Through the Apprentify apprenticeship, you will be upskilled into developing a strong foundation in AI principles, which will subsequently allow you to play a key role into the introduction of AI into areas of your team at PushOn. This is a fantastic initiative, to provide you with the trust and responsibility to make a real difference to the business during your apprenticeship!
Entry requirements
5 GCSEs grade A* – C/9 – 4 or equivalent (including Maths & English)• 5 GCSEs grade A*-C/9-4 or equivalent (including English and Maths)5 GCSEs grade A*-C/9-4 or equivalent (including English and Maths)
Skills required
- Attention to detail
- Organisation skills
- Problem solving skills
- Logical
Training to be provided
AI Activator:
- Develop the AI champions who will drive adoption across your organisation
AI is transforming the way organisations operate, but successful adoption requires more than new technology. It requires people with the skills to identify opportunities, implement AI responsibly and lead change across the business.
The AI Activator apprenticeship develops employees into confident AI practitioners, equipping them with the technical knowledge, practical skills and strategic mindset needed to embed AI into everyday business operations and deliver measurable organisational value.
Ideal for organisations looking to build long-term AI capability from within.
- Develop AI capability that delivers lasting business impact
Unlike short-form AI training, AI Activator provides a structured pathway to developing internal AI expertise. Through workplace learning, practical projects and expert coaching, learners build the confidence to identify AI opportunities, improve business processes, automate workflows and support responsible AI adoption across teams.
By the end of the programme, learners become advocates for AI within the organisation, capable of driving innovation, supporting colleagues and helping embed AI into day-to-day business operations.
Things to consider
Hybrid working environment (2 days per week in the office in Manchester city centre)
22 days holiday + national holidays + 3 day Christmas shutdown
Additional days holiday for each of the first three years of employment, up to 25 days
Annual pay reviews based on performance
Quarterly company social events, where the business meet face to face
Future prospects
Potential of a full-time position upon completion of qualification.
Tailored progression, with a potential development route such as: Technical Support Apprentice > Junior Technical Support Manager > Technical Support Manager.
Nationally recognised qualification: IT Solutions Technician (AI Activator)
