Information Communications Technician

Develop the foundational IT capability to support and scale your organisation

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Build practical IT support skills across your organisation

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Typical IT Technician Roles Include:

Support Technician
Technician
Network Technician
Digital Communications Technician
IT Administrator

Programme overview

Developing core IT and technical capability

Understand IT systems, hardware architecture, and operating systems

Gain knowledge of networking fundamentals, including firewalls, VPNs, and remote access

Develop skills in troubleshooting, root-cause analysis, and fault diagnostics

Learn principles of system maintenance, upgrades, and performance testing

Supporting business operations and users

Apply effective communication and customer service skills in technical environments

Maintain documentation, asset registers, and system records

Understand data security, legislation, and best practices

Support cloud technologies and modern digital infrastructure

Course funding

Funding band: £15,000

1. ICT Apprentice

Develop foundational skills in IT support, troubleshooting, and networking.

2. IT Support Technician / Helpdesk Technician

Provide technical assistance, diagnose software and hardware issues, and support end-users.

3. IT Administrator / Network Technician

Manage IT systems, maintain networks, and ensure data security.

4. Systems Administrator / IT Support Officer

Oversee IT infrastructure, implement cybersecurity measures, and handle more complex technical issues.

5. Network Engineer / Senior IT Support

Design, manage, and optimise network systems, ensuring security and efficiency.

6. Senior Security Analyst / IT Manager

Specialise in cybersecurity, system administration, or IT leadership, overseeing strategic tech operations.

Build practical IT support skills across your organisation

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Register interest

Our impact, their words

We help organisations unlock the power of the Growth and Skills Levy. Hear what they have to say.

I wholeheartedly endorse Apprentify. They listen to us and make bespoke content according to our needs. To support development, we utilise apprenticeships massively for existing colleagues.

Gemma Palmer – Head of Early Careers & Apprenticeships

For us, Apprentify were a really good fit because they are able to offer a strong programme but also the benefit of additional learning, which gives that real stretch and challenge for individuals.

Katie Rankin – Emerging Talent & Careers Manager

Apprentify are nimble enough to be able to tailor the cohorts to us and they are so responsive. The level of support feels so personal, and it is testament to a process that works so well.

Natalie Mitchell – Talent Acquisition Manager

Partnering with Apprentify, we were able to create a programme that not only met the standard but also incorporated what we were trying to achieve as a business.

Paul Callaghan – Apprenticeship Business Partner

We chose Apprentify after hearing glowing recommendations from industry peers and seeing their Outstanding Ofsted rating. From the start, they’ve taken the time to understand our business needs and what success looks like for us, creating a partnership that feels natural, open and honest. The impact on our apprentices has been huge. They benefit from a seamless, structured programme with clear delivery schedules and instructor-led sessions that keep them on track for timely achievement. A special mention to our coach, Mike Leggett, who has been vital to the success of this programme. What sets Apprentify apart is their flexibility and customer-first approach. Their Customer Success Team is our one-stop shop, managing everything from enrolment to compliance and learner progress. They’re great people who work hard to ensure we have a fantastic experience and continually enhance the programme to meet both learner and business needs.

Pete Monks – Future Careers Specialist

Apprentify have a proven track record. The key differentiator was that they understood the brief very clearly and what we were trying to achieve. We’re very happy with how much we’ve progressed.

Simon Gunn – Commercial Director

Apprentify really engage with our business and try to get under the skin of what we do. We work with a few different providers, but with Apprentify we’re able to create really strong partnerships.

Tom Russell – Head of People Capability