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Digital Apprenticeship Courses

Level 3 Information Communications Technician

ICT Apprenticeship

Course Duration: 13 months plus End Point Assessment
Course Qualification: Level 3 Apprenticeship


Information Communications Technican Level 3 Apprenticeship

Information communications technicians support the delivery of efficient IT operations, this could be installing and configuring computer systems, diagnosing hardware and software faults, solving technical and applications problems either remotely or in person, including resolving issues such as slow performance, connection problems and an inability to access data. 

Our ICT apprenticeship covers topics allowing apprentices to support organisations relying on computer and communication systems in all areas of their operations and decision-making processes.  As an ICT apprentice, you will develop skills and knowledge of the industry by learning key IT essentials such as fault finding and diagnostics, preventative measures, routine maintenance, system tools and testing.  You will also gain an awareness of cloud systems and physical and virtual network components including an awareness of security and firewalls, network architecture, protocols and principles of database migration.

Whether you have experience within the field or not Apprentify’s level 3 ICT apprenticeship will give you the tools to get your career started within IT support.  If you are an employer our level 3 apprenticeship is the perfect solution to overcoming your hiring challenges and internal skills shortages.

Typical IT Technician Roles Include:

  • Support Technician

  • Technician

  • Network Technician

  • Digital Communications Technician

  • IT Administrator


Our Level 3 ICT Apprenticeship Covers:

  • Documentation and asset management

  • VPN's, remote access and firewalls

  • Principles of operating systems, hardware and software

  • Network performance

  • Routine maintenance

  • Root cause problem solving and fault finding


Key Learning Outcomes From Our Level 3 ICT Apprenticeship:

  • Intro to IT Support

  • IT Essentials

  • Fault-finding and problem-solving

  • Testing and Scripting

  • Security and Storage

  • Cloud solutions

  • Networking fundamentals/essentials

ICT Apprenticeship Career Path

Find out more about where your career could take you after you complete our Information Communications Technician Level 3 apprenticeship.

IT Field Technician

UK Average full time salary £27,500

IT Support Officer

UK Average full time salary £29,984

Systems Administrator

UK Average full time salary £37,736

Network Engineer

UK Average full time salary £45,033

Senior IT Support

UK Average full time salary £41,596

Senior Security Analyst

UK Average full time salary £53,445

ICT Apprenticeship - Apprentice Hiring Process

Discover how Apprentify’s Level 3 Information Communication Technician apprenticeship can help you find the right fit for your business.

Getting in touch

Like anything, the first step is always the hardest but equally the most important. So when you take the leap and reach out to the Apprentify family, you will begin a journey guaranteed to help grow your business. At this stage, we take the time to fully understand your business needs to ensure we can offer the best solution possible. We also let you ask any questions you may have and show you why in the last year, around 719,000 apprentices were participating in an apprenticeship.

Tell us more

Once you've taken the leap, we give you the chance to tell us about your perfect apprentice. Here you can tell us precisely what you need, from the type of person you're looking for, the skills you require within your business to the character you desire. With this information, we will go out of our way to find a match best suited to your requirements.

Select your apprentice

Now you've told us everything about your ideal apprentice, it's time for us to take over. First, we will advertise your business, select applicants, run assessment sessions, and send you the Curriculum Vitaes. From here, we will introduce you to the apprentices with the brightest potential who we believe will be the perfect cultural fit for your business.

Start your apprentice

Finally, the apprentices have done their assessments, and you've selected your applicant. Now it's time to bring your apprentice into your business. At this stage, you will have a hard-working employee ready to help take your business to the next level. You and your apprentice will also be given a personal Development Coach who will provide specific training to your apprentice and assist you throughout your journey.

Why a Information Communications Technician apprenticeship

We will support you, whether you're an individual hoping to redefine your career or an employer eager to develop your business. Embarking on our Level 3 ICT apprenticeship programme comes with great benefits.

You will benefit from an 80%-20% mix of on-the-job learning, classroom lessons, and learning activities as an apprentice. In addition, we conduct all our learning modules online to make life easier for both the employer and apprentice. At Apprentify, we believe our Level 3 ICT apprenticeship is a fantastic way of kickstarting tech careers and future-proofing businesses.

Our Benefits
  • Earn while you learn
  • No learning costs
  • Gain industry experience
  • E-learning
  • Develop skills
  • Receive apprentice discounts

Very good apprenticeship provider, great communication between business and students with staff that actually care.

Harry Bunn - Digital Marketer

Harry Bunn

Digital Marketer

Really helpful, jam packed full of information to help you create the best campaigns. I can't wait to put it all in to practice!

Chloe Grantham - Digital Marketer

Chloe Grantham

Digital Marketer

The use of virtual classrooms is not only a helpful and interactive learning technique, it also provides the opportunity for collaboration with other apprentices which is fantastic for idea and content generation.

Andrea - Apprentice



The Digital Marketing course Apprentify offer is second to none. The use of Adobe Connect enables you to connect with others in the online classroom and allows you to feel comfortable speaking up if a concept needs explaining again. The way the course is run is thorough but maintains pace through quizzes, interactive activities and interactions with your class and tutor.

Rosie - Apprentice



After completing my Junior Content Producing course, I can certainly say that the course is exceptional. It covers a wide variety of content and helps provide significant training and support throughout the apprenticeship. 

Alex Knowlson - Junior Content Producer

Alex Knowlson

Junior Content Producer

Superb company, really helpful advisers and presenters. They combine their knowledge of digital marketing on the whole with their experience from previous roles to provide a rounded theoretical explanation of digital marketing and back those points with examples of practical experience.

Andrea - Apprentice




If you have questions about our Level 3 Software Development Technician apprenticeship or our offering in general, check out our FAQs.

Still have questions?

If you're struggling to find an answer to your question or want to learn more about how Apprentify can help you, please don't hesitate to get in touch today!

Contact Us
What are the costs of taking on an apprentice?

All apprenticeship programmes have their funding decided by the ESFA. Levy employers will have the cost deducted from their levy account. Non-levy employers will have 95% of the costs to be paid by the government, with you supplying the extra 5% as a co-investment fee. If your apprentice is between 16-18, there is no co-investment fee (100% funded).

Obviously, there is also the cost of the employee. Typically, we will not work with anyone paying under £12,000 annually.

How much do I have to pay an apprentice?

Typically, we do not work with anyone who pays under £12,000 a year. For reference, you can always look at our live Vacancies page to see what other employers are offering.

Does my apprentice have to be 16-18?

No, an apprentice can be any age nowadays as long as they are over 16. We work with apprentices who have just left school, all the way to those in their late twenties with work experience - Equally, we have a number of university graduates on the programme and even those older who are looking for a career change. Our candidates are all different ages with a wealth of different experiences.

Are they employed by my business?

Yes they are - they are on our apprenticeship training programme, but they are like any other employee with a work contract, and pension. In this respect, they are like any other employee.

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